01What we collect
Your name, email, mobile and delivery address to fulfil orders; the photographs and text you upload to make your piece; and standard usage data from our website such as pages visited and device type.
02How we use it
To make and deliver your order, send order updates by email and WhatsApp, issue invoices, answer support requests and, only if you opt in, send occasional emails about new pieces. You can opt out of marketing at any time from the link in any such email.
04Your uploads
Uploaded images and engraving files are kept for 90 days after delivery so we can remake a damaged piece, then deleted. Ask us earlier and we will delete them sooner. We never use your photographs for anything other than your order.
06Your rights
Ask us at support@timbertrace.in to see, correct or delete the personal data we hold about you. We respond within 30 days.
Still have a question?
Write to support@timbertrace.in or WhatsApp +91 88300 26811. We answer within a working day.
