Privacy

Your name, email, mobile and delivery address to fulfil orders; the photographs and text you upload to make your piece; and standard usage data from our website such as pages visited and device type.

To make and deliver your order, send order updates by email and WhatsApp, issue invoices, answer support requests and, only if you opt in, send occasional emails about new pieces. You can opt out of marketing at any time from the link in any such email.

Our payment provider (Razorpay) for payments, our courier partners for delivery, and our email and hosting providers. Each receives only what it needs to do its part. We do not sell personal data.

Uploaded images and engraving files are kept for 90 days after delivery so we can remake a damaged piece, then deleted. Ask us earlier and we will delete them sooner. We never use your photographs for anything other than your order.

We use a cookie to keep your bag and sign-in session, and analytics cookies to understand how the site is used. You can block cookies in your browser; the bag and sign-in will not work without the first kind.

Ask us at support@timbertrace.in to see, correct or delete the personal data we hold about you. We respond within 30 days.